E-Commerce | Content Operations Software

"Manage content better - all with one tool"

"Thanks to contentbird, we were able to bring order to our chaos and have found an all-in-one solution for content production in the team. Well understandable and practical, we have learned to work together more efficiently."

Kerstin Esselsbach
Team Lead Content at BIKE24

Success with contentbird

Problem

The use of different external tools and numerous documents made it difficult to collaborate with various internal and external colleagues.

Destination

Find all important info and documents in one place to create a unified workflow. A unified solution to increase efficiency and avoid errors.

Solution & Results

The learned knowledge and the operations software of contentbird were directly integrated into the daily business. Helpful analyses, fixed templates and clear workflows are part of daily business.

Key Learnings

00.

A fixed workflow helps to ensure quality and avoid errors

An update and standardization of processes guarantee us quality output. We work more transparently and in a more organized manner, thus sparing ourselves tedious correction loops and miscommunication.

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Centralization can increase productivity

Since using contentbird's operations software, the entire team has clear workflows and works much more efficiently as a result. We don't have to spend as much time searching for documents or learning new tools, and we can focus more on what's important.

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Content KPIs improve the measurability of performance

In the future, we want to identify clear KPIs to create better reporting. This will give us more structure in our content marketing workflows and give us clear benchmarks for upcoming projects.

E-commerce
"Thanks to contentbird, we were able to bring order to our chaos and have found an all-in-one solution for content production in the team. Well understandable and practical, we have learned to work together more efficiently."
Kerstin Esselsbach
Team Lead Content at BIKE24
Conclusion

Kerstin Esselbach's conclusion on Operations Software

I turned to contentbird because the use of many external tools and Word documents not only made it difficult for us to work together as a team, but also made it extremely difficult to train new employees. Thanks to sufficient support and intensive explanation, we were able to integrate contentbird's user-friendly operations software into our daily work routine. I liked how practically oriented we were as customers. The handling of the software is very simple and yet it facilitates complex work processes and brings structure into our business. The software helps us significantly in the creation and optimization of our content. We can now finally work together effortlessly and transparently.

We now find everything in one place

From keyword research to content creation including correction loops and finally also the final evaluation, we find everything organized in one place. This gives us a better overview of important KPIs and allows us to work in a consistent workflow. Many thanks for the support. The Bike24 team and I are grateful to contentbird for the operations software, which provides quality assurance, increased productivity and more efficiency in the team.

About Bike24

We are a listed online trading company for bicycles, bicycle parts, accessories and outdoor sportswear. Since our founding in 2002, we have been headquartered in Dresden. We employ around 450 people, stock 77,000 items and have more than 800 brands in our range. Over the years, we have developed from a specialized online retailer in the field of cycling to one of the leading e-commerce platforms in continental Europe. The focus here is primarily on the premium segment.

"Thanks to contentbird, we were able to bring order to our chaos and have found an all-in-one solution for content production in the team. Well understandable and practical, we have learned to work together more efficiently."
Kerstin Esselsbach
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Team Lead Content at BIKE24

We want to promote green mobility and motivate more and more people to use bicycles as a sustainable means of transportation. That's why we focus on a broad product range, customer-friendly service and lightning-fast shipping. In addition, we offer our customers top advice and an excellent buying experience. Recently, we have also launched online stores in France and Italy. In addition, we have established a Spanish subsidiary, including a Spanish online store, and built a logistics center in Barcelona to better serve the Southern European market. As passionate sportsmen and women, the promotion of young talents is also important to us, which is why we are one of the main sponsors of the Erzgebirgs Bike Marathon.

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